Making sure that you get maximum benefit from our metalworking fluids is at the heart of Q8Oils’ service. If you need advice and support on any aspect of working with MWFs, did you know that you can call on the expert advice of our Industrial Application Specialists? Here’s how they can help…
What is an Industrial Application Specialist?
Our specialists are technical experts, often qualified engineers and chemists, with vast experience in lubricants. Their role is to identify the best lubricant for your machine and work with you to ensure it continues to work effectively and to resolve any problems that may arise.
What help do they offer?
Whatever your issue, they are there to listen and provide solutions. Cutting fluids are complex and our specialists can advise which fluid, from a comprehensive range, is best suited to your machine. They also offer guidance on working safely in full compliance with HSE regulations and can even provide training at your workplace, tailored to your needs. This isn’t a one-off service; our specialists will visit you to carry out regular on-site testing and ensure that your MWF continues to perform well.
How does this benefit me?
Using the best fluid for your machine, together with our QCare service will help you improve your overall productivity. It also avoids the need for unscheduled maintenance and helps extend machinery life, saving you money. You also have the reassurance of knowing that you’re providing a safe working environment and complying with health regulations.
When can I call on an Industrial Application Specialist and what does it cost?
If you have an issue with your MWF, get in touch and a specialist will give you expert advice. Our specialists regularly visit customers, but if you have any issues between visits, just get in touch.
Where minimum commercial criteria is met there is no charge as it is part of the value-added service offered by Q8Oils. Even outside of the commercial criteria our service can be made available.
What other help does Q8Oils offer?
We offer a wide range of technical support under our QCare brand. For example, our Technical Helpline is a quick one-stop-shop for all kinds of advice & support. We also offer a range of manufacturing equipment, such as monitoring equipment, mixer units and cleaning equipment, to help you work the most effectively with MWFs.
A customer’s view of Q8Oils’ technical support
Cambridge Precision Ltd (CPL) is respected worldwide for its skill in manufacturing the highest quality precision machined components and is among many customers who have benefitted from Q8Oils’ technical support. Its Purchasing Manager comments on the help provided by Industrial Application Specialist Martin Crabtree:
“Martin has spent many a long hour at our site making sure the levels are correct and that everyone is happy with the results the Q8 products are giving us. Martin never rushed the testing of the products and we received regular updates and data sheets on the products being used and he also introduced a significant cost saving to CPL.
“We have now changed over completely to Q8. We have never received this high level of service from other suppliers and appreciate the time Martin takes in getting the supply right for us. CPL would highly recommend Martin Crabtree for his knowledge of product and thoroughness of his work and Q8 for the quality of their products.”
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